Cool As A Moose^® Return & Exchange Policies

Returning an item-
You may return an item that was purchased online* within 30 (thirty) days of the purchase date with your receipt(s). The item must be in original packaging and must be returned in the same condition at the time of purchase (with the exceptions to possible defective items - see below information on defective items). You are responsible for getting the item back to us within the time frame mentioned.

When returning an item please include all the receipts that were sent with the item and the reason for returning the item. Also include a phone number (with area code) where you can be reached in case of any follow up questions arise.

Send your package to:
Cool As A Moose^®
C/O Returns Dept.
118 Main St.
Bar Harbor, Maine 04609

(Between January 1 and March 31, please send all returns via US Postal Service. Returns shipped via UPS, FedEx, or other private carrier cannot be delivered during this time.)

Exchanging an item-
If you need to exchange an item that you purchased online* (example- for a different size, etc) please send a check or credit card information to cover the $7.00 exchange fee and send the item back to the address shown above C/O Exchanges and please include the following:
1. Your receipts (clear photo copies are okay).
2. A note stating what you want for a new size instead.
3. Phone number (with area code) where you can be reached.
4. A check (or credit card information to charge your card) for $7.00- exchange fee.
5. Your complete return address with physical street address.
NOTE- The $7.00 exchange fee covers getting the new item back to you. You may want to call 1-207-288-3904 before returning the item so we can check availability and have the item ready when your package arrives.

Defective Items-
Please call us at 1-207-288-3904 if you feel the item you received was defective merchandise. We will handle defective items on an individual basis as the need arises.

*Online Purchases-
Online purchases only have the 30 (thirty) day return policy. Items bought at the Bar Harbor store location need to be returned within 7 days with receipts and original packaging. No refunds on Sale items!

If you need to return items bought at other store locations, please call the store directly. Each store is independently owned and operated.

Freeport Store: 207-865-4206

Portland Store: 207-774-4515

 

Any questions feel free to call us at 1-207-288-3904 and we will be glad to help!
Thank you for shopping Cool As A Moose^®!

Cool As A Moose^®
118 Main Street
Bar Harbor, Maine 04609

207-288-3904
orders@coolasamoose.com

Cool As A Moose ® and are registered trademarks of Salt Air, Inc.